Privacy Policy

Belgravia Removals Privacy Policy

This Privacy Policy explains how Belgravia Removals collects, uses, stores and protects personal data relating to customers and prospective customers within our service area. It is intended to meet the requirements of the UK General Data Protection Regulation and the Data Protection Act 2018. This Policy applies to all Belgravia Removals customers and prospective customers in our operational area, regardless of the specific service you use.

Who we are and scope of this Policy

Belgravia Removals is a removals and related services provider. In the course of running our business, we act as a data controller for the personal data we collect and process about you. This Privacy Policy covers personal data we process when you contact us, request a quotation, book a service, visit our website, or otherwise interact with us in relation to our removals and associated services.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us. The types of data we may collect include the following.

Identification and contact details, such as your full name, postal address, collection and delivery addresses, and any other contact details you choose to provide. Account and booking information, such as details of enquiries, quotations, bookings, service preferences, inventory lists, and communication history relating to your move. Payment and transaction data, including payment confirmations and basic transaction details, for accounting and record keeping purposes. We do not store full payment card details. Service delivery information, including access information for properties, parking restrictions and any special instructions you provide to enable us to carry out removals and related services. Communication data, such as records of emails, online forms, or other messages you send to us, together with our responses, to manage our relationship with you and keep an audit trail of discussions. Technical and usage data, such as basic data derived from your use of our website, which may include device identifiers, approximate location data and pages visited, to help us improve our services and website experience.

How we collect your data

We collect personal data in a number of ways. You may provide data directly, for example when you contact us to request a quotation, complete a form on our website, confirm a booking, provide instructions about your move, or communicate with us by other means. We may receive data indirectly, for example if someone makes a booking on your behalf or provides your details as a secondary contact. We may also generate data ourselves, such as records of your move, internal notes and communications, and invoice and payment history.

Purposes and lawful bases for processing

We process your personal data only where we have a lawful basis under data protection law. The main purposes for which we use your data and the corresponding lawful bases include the following.

To provide quotations, arrange and deliver removals and related services. This processing is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract. To manage our ongoing relationship with you, including handling queries, complaints, feedback and aftercare. This is necessary for the performance of a contract and for our legitimate interest in maintaining effective customer relationships. To administer our business, including record keeping, financial management, reporting and auditing. This is based on our legitimate interests in running an efficient and compliant business and our legal obligations to maintain certain records. To improve and develop our services and website, for example by reviewing how customers use our services or interact with our website. This is based on our legitimate interests in analysing and improving our operations and customer experience. To comply with legal and regulatory obligations, such as complying with tax, accounting and consumer protection laws, and responding to lawful requests from public authorities. This processing is necessary to comply with a legal obligation to which we are subject. To protect our rights, property and safety, and that of our staff and customers, including the prevention and detection of fraud or other unlawful activity. This is based on our legitimate interests in protecting our business and customers and, where relevant, compliance with legal obligations.

Data sharing and processors

We may share your personal data with carefully selected third parties who assist us in providing our services and running our business. These parties act as data processors and process personal data on our documented instructions.

Examples of the types of processors we may use include secure data hosting and storage providers, information technology support providers, payment processing and accounting services, providers of business tools used for quotations, booking management and communications, and professional advisers such as accountants or legal advisers where necessary. We take steps to ensure that all processors provide appropriate safeguards for your personal data, including by entering into written agreements that require them to keep data secure, use it only for the agreed purposes, and act in accordance with data protection laws.

We may also share personal data where we are required or permitted to do so by law, such as with law enforcement, regulators, or other public authorities, or in connection with the sale or restructuring of all or part of our business, in which case we will take steps to ensure your data remains appropriately protected.

International data transfers

Where our use of service providers or business tools involves the transfer of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place so that your data remains protected to a standard equivalent to that required under UK data protection law. This may include the use of legally recognised transfer mechanisms and contractual safeguards.

Data retention and storage

We retain personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. The specific retention period depends on the nature of the data and the context in which it is processed.

In general, enquiry and quotation information will be retained for a period that allows us to respond to your request and to maintain a record of quotes provided. Booking records, service information and related communications will normally be retained for a period necessary to manage your move, handle any queries or complaints, and meet regulatory and tax record keeping requirements. Financial and transaction data will be kept for the duration required by applicable tax and accounting laws. When personal data is no longer required, we will take reasonable steps to delete or anonymise it securely.

How we protect your data

We implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, staff training, data minimisation, secure storage solutions and routine security reviews. While we take reasonable steps to safeguard your information, no system can be completely secure and we cannot guarantee absolute security of data transmitted or stored electronically.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights apply to all Belgravia Removals customers and prospective customers in our service area.

You have the right to request access to the personal data we hold about you, including receiving a copy of that data. You have the right to request that we correct any inaccurate or incomplete personal data. You have the right to request that we erase your personal data in certain circumstances, for example where the data is no longer needed for the purpose for which it was collected and we have no other lawful basis for continuing to process it. You have the right to request that we restrict our processing of your personal data in certain situations, such as while we consider a request to rectify data. You have the right to object to processing carried out on the basis of our legitimate interests, including profiling based on those interests. We will stop processing unless we can demonstrate compelling legitimate grounds or the processing is required for legal claims. You have the right to request that we provide your personal data in a structured, commonly used and machine readable format and to transmit it to another controller where the processing is based on consent or contract and carried out by automated means.

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before you withdrew consent.

Exercising your rights and complaints

If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our website or in your booking documentation. We will respond to your request or enquiry in line with our legal obligations.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we handle your personal data. Details of how to do this and how to contact the authority can be found on their official website. We encourage you to contact us first so that we have the opportunity to address your concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. The most recent version will always be available on our website. Where appropriate, we may also notify you directly of significant changes. Your continued use of our services after any changes have been made will indicate your acknowledgement of the updated Policy.