Terms and Conditions
Belgravia Removals Terms and Conditions
These Terms and Conditions set out the basis on which Belgravia Removals provides removal, packing, storage, and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
1.1 We, us, our: Belgravia Removals, the removal service provider.
1.2 You, your: The customer who books or uses our services, including any person acting on your behalf.
1.3 Services: Any removal, packing, loading, unloading, delivery, storage, or related services that we provide.
1.4 Goods: The items and personal belongings which are the subject of the services.
1.5 Contract: The agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
2. Service Area and Scope of Work
2.1 We provide household and commercial removal services primarily within the United Kingdom. Services may include local moves, regional moves and, by separate agreement, longer-distance relocations.
2.2 The precise scope of work, including addresses, dates, times, number of operatives, vehicles, and any additional services such as packing or furniture disassembly, will be set out in our written quotation or booking confirmation.
2.3 We reserve the right to use such routes, vehicles, equipment, and staff as we reasonably consider appropriate to perform the services safely and efficiently.
3. Booking Process
3.1 You may request a quotation by providing accurate details of the properties involved, access conditions, parking arrangements, the type and quantity of goods, and any special handling requirements.
3.2 Quotations are based on the information you provide. If that information is incomplete, inaccurate, or changes materially, we may revise or withdraw our quotation, adjust the charges, or, where necessary, cancel the booking in accordance with these Terms and Conditions.
3.3 A booking is not confirmed until you have accepted our quotation or booking proposal and we have issued written confirmation. We may refuse a booking at our discretion.
3.4 You are responsible for obtaining any necessary permissions related to access and parking at both collection and delivery addresses, including any permits or arrangements required for loading and unloading.
4. Prices and Quotations
4.1 Unless otherwise stated, quotations are provided on a fixed-price basis for the work described. If circumstances on the day of the move differ significantly from those described at the quotation stage, additional charges may apply.
4.2 Additional charges may be incurred where, for example:
a. Access to the property is significantly more difficult than described.
b. There are delays outside our control, such as waiting for keys or legal completion.
c. Extra items not specified in the original inventory are to be moved.
d. Parking restrictions or enforcement action cause extra time or costs.
4.3 Any additional charges will be based on our standard hourly rates or fixed fees in force at the time of the service.
5. Payments
5.1 Unless otherwise agreed in writing, payment for removal services is due in full in cleared funds no later than the working day before the scheduled move date.
5.2 We reserve the right to request a non-refundable deposit at the time of booking, particularly for larger or peak-time moves. Any required deposit will be detailed in your quotation or booking confirmation.
5.3 Where storage services are provided, storage charges are payable in advance, usually on a monthly basis, and continue until the goods are removed from storage and all outstanding sums are paid.
5.4 If payment is not received by the due date, we may cancel or suspend the services, retain goods in our custody, charge interest on overdue amounts, and recover any costs incurred in pursuing payment.
5.5 All charges are stated exclusive of any applicable taxes unless explicitly stated otherwise. If applicable, taxes will be added to your invoice at the prevailing rate.
6. Cancellations and Postponements
6.1 You may cancel or postpone your booking by giving us written notice.
6.2 If you cancel or postpone more than seven days before the scheduled service date, we may retain any deposit already paid but will generally not charge further cancellation fees, unless specified in your quotation.
6.3 If you cancel or postpone within seven days of the scheduled service date, we reserve the right to charge up to 50 percent of the agreed price. If you cancel or postpone within 48 hours of the scheduled start time, we may charge up to 100 percent of the agreed price.
6.4 Where cancellation or postponement is due to circumstances beyond your reasonable control, such as delayed legal completion or severe weather, we will consider reasonable evidence and may, at our discretion, reduce or waive cancellation charges.
6.5 We may cancel or postpone the services where:
a. You fail to pay any required deposit or balance on time.
b. Access or conditions at the property are unsafe or unlawful.
c. Performing the services would breach any law, regulation, or professional standard.
d. Circumstances beyond our control, such as extreme weather, accidents, or operational issues, make performance impracticable.
6.6 In the event we cancel for reasons other than your breach of these Terms and Conditions, you will be entitled to a refund of any sums paid for the cancelled services, but we will not be liable for any indirect or consequential loss.
7. Your Responsibilities
7.1 You are responsible for:
a. Ensuring that all goods are properly packed and prepared for transport, unless you have arranged packing services with us.
b. Declaring to us, in writing, any items of particularly high value, fragility, or special handling requirements.
c. Ensuring that all goods to be moved are owned by you or that you have full authority to move them.
d. Ensuring that all goods are ready to be moved at the agreed time, with clear access routes.
e. Disconnecting and preparing any appliances, electronics, or fixtures that require specialist attention, unless otherwise agreed.
7.2 We are not responsible for dismantling or reassembling furniture, fixtures, or fittings unless expressly included in your quotation.
7.3 You must not include in the goods any items that are dangerous, illegal, perishable (unless agreed), or liable to cause damage, such as flammable materials, explosives, toxic substances, or live animals.
8. Excluded and Restricted Items
8.1 Unless specifically agreed in writing, we will not move:
a. Cash, securities, or other negotiable instruments.
b. Precious metals, jewellery, watches, or fine art of particularly high value.
c. Hazardous, explosive, or corrosive substances.
d. Live animals, plants, or perishable foodstuffs.
8.2 If such items are included without our knowledge, we will not be responsible for any loss or damage. You may also be liable for any loss or damage caused to our staff, vehicles, premises, or other goods as a result.
9. Liability and Insurance
9.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods arising from our negligence or breach of contract is limited as set out in this section.
9.2 Unless agreed otherwise in writing, our total liability for loss of or damage to goods, however arising, shall not exceed a reasonable market value per item, up to an overall limit per job as stated in your quotation or booking confirmation.
9.3 We will not be liable for:
a. Loss or damage caused by your failure to properly pack goods, where packing services are not provided by us.
b. Normal wear and tear, scratching, scuffing, or minor cosmetic damage inherent in the moving process.
c. Loss or damage to fragile items where they were not properly protected or where you have packed them yourself.
d. Loss or damage arising from war, terrorism, civil unrest, natural disaster, or other events beyond our reasonable control.
9.4 If, at your request, we agree to dismantle or reassemble items, we do so at your risk unless any damage is directly caused by our negligence.
9.5 You are advised to arrange your own comprehensive insurance for the goods to be moved, particularly where items are of high value or sentimental importance. Any insurance cover offered by us will be described separately and is subject to its own terms and conditions.
10. Time Limits for Claims
10.1 You must inspect the goods as soon as reasonably possible after completion of the services.
10.2 Any apparent loss or damage to goods must be reported to us in writing as soon as practicable and in any event within seven days of the move. You must provide reasonable evidence of the loss or damage.
10.3 Failure to notify us within this period may affect our ability to investigate and may prejudice any claim, except where you can show that it was not reasonably possible to detect the loss or damage earlier.
11. Waste Regulations and Disposal
11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste collection service and will only remove and dispose of items where this has been specifically agreed as part of the services.
11.2 Where we agree to remove unwanted items, this will usually be subject to additional charges based on the nature and quantity of the materials, disposal fees, and any third-party costs.
11.3 You must not ask us to remove or dispose of hazardous or prohibited waste, including but not limited to asbestos, chemicals, medical waste, or any substances regulated as hazardous under UK law.
11.4 You remain responsible for complying with any local regulations relating to waste segregation, recycling, and disposal at your property, unless we have expressly agreed in writing to manage these aspects as part of the services.
12. Delays and Events Outside Our Control
12.1 We will use reasonable efforts to carry out the services at the agreed time, but timing is not guaranteed. We are not liable for delays caused by events outside our reasonable control, such as traffic, weather, accidents, or delays in gaining access to properties.
12.2 Where delays occur that are outside our control, we may, at our discretion, charge for additional waiting time or rearrange the services for another time.
13. Storage Services
13.1 If we provide storage of your goods, they will be stored in a suitable facility, either operated by us or by a trusted third party.
13.2 Storage charges will accrue for as long as your goods remain in storage and must be paid in accordance with our payment terms.
13.3 We may exercise a lien over stored goods and may withhold delivery until all outstanding charges are paid. If charges remain unpaid for a prolonged period, we may, after giving reasonable notice, sell or dispose of the goods to recover outstanding sums.
14. Complaints and Dispute Resolution
14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so we can seek to resolve it promptly.
14.2 We will investigate complaints in good faith and aim to provide a written response within a reasonable period, setting out our findings and any proposed resolution.
14.3 Nothing in this section affects your statutory rights under applicable UK consumer law.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, subject to any mandatory provisions of applicable consumer law.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
16.2 We may revise these Terms and Conditions from time to time. The version in force at the time you confirm your booking will apply to your contract unless we agree otherwise in writing.
16.3 No person other than you and us shall have any rights to enforce any term of this contract.
16.4 You may not assign or transfer your rights or obligations under this contract without our prior written consent. We may assign or subcontract our rights and obligations provided this does not adversely affect your rights as a customer.
By confirming a booking with Belgravia Removals, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
